Publisher description for Customer acceptance of water main structural reliability / prepared by Nimmi Damodaran ... [et al.] ; jointly sponsored by Awwa Research Foundation and U.S. Environmental Protection Agency.


Bibliographic record and links to related information available from the Library of Congress catalog


Information from electronic data provided by the publisher. May be incomplete or contain other coding.


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This book reports on an evaluation approach for utilities to use to assess customer perceptions, attitudes, and expectations for water system reliability; their tolerance to service disruptions and construction impacts; and their willingness to pay for expected levels of service. Strategies discussed include methods for assessing customers’ perceptions and expectations, costs of infrastructure strategies, how to incorporate external costs, and a plan to communicate with customers.


Library of Congress subject headings for this publication:
Water-pipes -- Reliability.
Water-pipes -- Maintenance and repair -- Costs.
Consumers -- Attitudes.