Publisher description for Water quality complaint investigator's field guide / by William C. Lauer.


Bibliographic record and links to related information available from the Library of Congress catalog


Information from electronic data provided by the publisher. May be incomplete or contain other coding.


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This handbook is an update of the first chapter of the 1986 AWWA book, Maintaining Distribution System Water Quality. It discusses general procedures for haning water quality complaints including preparation and investigation. An extensive chapter includes common compliants and possible solutions.


Library of Congress subject headings for this publication:
Water quality management.
Consumer complaints -- Management.
Customer relations.