Publisher description for Reengineering health care : the complexities of organizational transformation / Terry McNulty and Ewan Ferlie.


Bibliographic record and links to related information available from the Library of Congress catalog


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Through the use of a real case study within a major NHS hospital, this book attempts to address the idea of Process Transformation in the field of health care. The authors explore three interlined themes: the models and nature or organizational change; the implementation of Business Process Reengineering or BPR and the management of contemporary public sector organizations. Process Transformation: A Case of Reengineering in Health Care, reveals the major challenges of reorganization and provides knowledge and feedback on the impact of corporate change, impediments and enablers of lateral organizing structures and contradictions between functional and process principles for organizing.


Library of Congress subject headings for this publication:
Health services administration -- Great Britain -- Case studies.
Reengineering (Management) -- Great Britain.
Organizational change.
Human services -- Great Britain -- Management.
Service industries -- Great Britain -- Management.