Publisher description for Business process outsourcing : the competitive advantage / Rick L. Click, Thomas N. Duening.
Bibliographic record and links to related information available from the Library of Congress catalog
Information from electronic data provided by the publisher. May be incomplete or contain other coding.
This book provides a step-by-step approach to understanding the application of Business Process Outsourcing (BPO), assessing the BPO opportunity in the firm, and then managing the transition to BPO. It serves as a guide to implementing BPO and as a reference source to solving the variety of issues that may arise during a BPO initiative. Each chapter features a case study, insight from a practitioner, focus on how BPO affects people, and ethical considerations.
Library of Congress subject headings for this publication: Contracting out