Publisher description for Seamless government : a practical guide to re-engineering in the public sector / Russell M. Linden.

Bibliographic record and links to related information available from the Library of Congress catalog

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Counter Shows government agencies how to meet the needs of customers seamlessly, that is, in a smooth, effortless, responsive manner. Details a step-by-step approach to assess, design and implement significant change in all levels of government?and how to overcome resistance along the way.

Library of Congress subject headings for this publication: Public administration United States, United States Politics and government, Bureaucracy United States, Reengineering (Management) United States