Publisher description for Seamless government : a practical guide to re-engineering in the public sector / Russell M. Linden.
Bibliographic record and links to related information available from the Library of Congress catalog
Information from electronic data provided by the publisher. May be incomplete or contain other coding.
Shows government agencies how to meet the needs of customers seamlessly, that is, in a smooth, effortless, responsive manner. Details a step-by-step approach to assess, design and implement significant change in all levels of government?and how to overcome resistance along the way.
Library of Congress subject headings for this publication: Public administration United States, United States Politics and government, Bureaucracy United States, Reengineering (Management) United States