Publisher description for Getting disputes resolved : designing systems to cut the costs of conflict / William L. Ury, Jeanne M. Brett, Stephen B. Goldberg.
Bibliographic record and links to related information available from the Library of Congress catalog
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Build Conflict Control Into Your Organization
Renowned mediator William Ury offers tested guidelines for designing a dispute resolution system to handle conflicts effectively on an ongoing basis. He explains how to diagnose and correct problems in an existing system or create and implement a new system where one does not exist. His four-phase process includes specific advice on involving adverse parties in diagnosing current problems, designing the system, and overcoming opposition to change. The result is a win-win formula for putting a system in place that contains the costs associated with conflict by addressing them as they arise.
Library of Congress subject headings for this publication: Conflict management