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KEITH HARRELL, a former IBM marketing executive and one of their top training instructors, is a dynamic performance coach who specializes in changing behaviors through positive attitudes. He is one of the most successful business speakers in America today, addressing more than 200,000 people at more than 150 events annually. His corporate clients include General Motors, American Express, AT&T, and Microsoft.

Library of Congress subject headings for this publication: Leadership, Leadership Case studies, Businesspeople Biography