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RUSSELL M. LINDEN Ph.D., is principal of Russ Linden & Associates, a management consulting firm that focuses on public sector innovations. His clients have included the National Academy of Sciences, the Internal Revenue Service, the Departments of the Army and Navy, the National Academy of Public Administration, the FBI Academy, and more than three dozen state and local government agencies. He is the author of From Vision to Reality: Strategies of Successful Innovators in Government (1990).

Library of Congress subject headings for this publication: Public administration United States, United States Politics and government, Bureaucracy United States, Reengineering (Management) United States