Publisher-supplied biographical information about contributor(s) for Benchmarking for best practices in the public sector : achieving performance breakthroughs in federal, state, and local agencies / Patricia Keehley ... [et al.].


Bibliographic record and links to related information available from the Library of Congress catalog


Biographical text provided by the publisher (may be incomplete or contain other coding). The Library of Congress makes no claims as to the accuracy of the information provided, and will not maintain or otherwise edit/update the information supplied by the publisher.


Counter
PATRICIA KEEHLEY has more than twenty years of public and private sector management experience that includes numerous benchmarking projects. She is the founder of the iKon Group, inc., a consulting firm specializing in providing performance improvement services to the public and nonprofit sectors. STEVEN MEDLIN is COO of the iKon Group. He has more than seventeen years of experience in the federal sector with the Army Research Institute for the Behavioral and Social Sciences, the U.S. General Accounting Office, and the U.S. Internal Revenue Service. SUE MACBRIDE is a research associate with the iKon Group and has worked with such government and nonprofit groups as the Department of Veterans Affairs, the Massachusetts Women's Caucus, and the Boston Water & Sewer Commission. LAURA LONGMIRE is director of benchmarking for KPMG Peat Marwick LLP.

Library of Congress subject headings for this publication: Total quality management in government United States, Benchmarking (Management) United States