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JOHN P. SCHUSTER is a speaker, author, and consultant known internationally for his work in leadership, team development, and culture changes as well as open-book management. His experience includes a wide range of organizations and industries. He is a Certified Management Consultant and Certified Speaking Professional. His articles have appeared in The Washington Post, Training, and ASTD Journal, and his first book, Hum-Drum to Hot-Diggity, was published in 1993.
JILL CARPENTER is a business trainer and a senior consultant who has held management positions with two Fortune 100 companies. An expert in organizational systems theory and its application to the world of business, she specializes in integrating the new processes of open-book management throughout an organization.
M. PATRICIA KANE is a senior consultant experienced in all facets of training, with expertise in organizational assessment. Her background includes incorporating open-book management practices into existing organizational initiatives, such as quality and customer-focus programs.
Library of Congress subject headings for this publication: Organizational effectiveness, Organizational learning, Management Employee participation, Incentives in industry, Open-book management