Publisher-supplied biographical information about contributor(s) for Quality in action : 93 lessons in leadership, participation, and measurement / Patrick L. Townsend, Joan E. Gebhardt.


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About the authors PATRICK L. TOWNSEND is a noted speaker and consultant on quality. From 1983-1987 he directed and coordinated the most active employee participation quality process in the country: In just three years, the 250 Quality Teams at the Paul Revere Insurance Group implemented over 20,000 Quality Ideas, saving the company $16 million dollars and boosting the company's position to number one. He is the author of the bestselling book Commit to Quality and has written hundreds of articles. He is President of Townsend & Gebhardt-Advisers on Quality, a quality management and training company. Mr. Townsend lives and works in Holden, Massachusetts. JOAN E. GEBHARDT collaborated with Patrick Townsend on Commit to Quality and is his partner at Avatar. She honed her opinions on quality in a number of settings, including elementary school teaching, public relations, electric motor sales, administrative assistant, dorm mother, and professional entertainer.

Library of Congress subject headings for this publication: Total quality management, Industrial management