Publisher-supplied biographical information about contributor(s) for If only we knew what we know : the transfer of internal knowledge and best practice / Carla O'Dell, C. Jackson Grayson, Jr., with Nilly Essaides.


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Carla O'Dell is president of the American Productivity & Quality Center and director of the Center's International Benchmarking Clearinghouse in Houston, Texas. Dr. O'Dell is co-author with C. Jackson Grayson, Jr., of American Business: A Two Minute Warning.


Library of Congress subject headings for this publication: Organizational learning, Knowledge management, Communication in organizations, Benchmarking (Management)