Publisher-supplied biographical information about contributor(s) for If only we knew what we know : the transfer of internal knowledge and best practice / Carla O'Dell, C. Jackson Grayson, Jr., with Nilly Essaides.

Bibliographic record and links to related information available from the Library of Congress catalog

Biographical text provided by the publisher (may be incomplete or contain other coding). The Library of Congress makes no claims as to the accuracy of the information provided, and will not maintain or otherwise edit/update the information supplied by the publisher.

Carla O'Dell is president of the American Productivity & Quality Center and director of the Center's International Benchmarking Clearinghouse in Houston, Texas. Dr. O'Dell is co-author with C. Jackson Grayson, Jr., of American Business: A Two Minute Warning.

Library of Congress subject headings for this publication: Organizational learning, Knowledge management, Communication in organizations, Benchmarking (Management)